Recently, our team was asked a question: “In case of an emergency, such as loss of documents or detention, how can I reach the Ukrainian Embassy in London after working hours?”
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In case of an emergency, such as loss of documents or detention, how can I reach the Ukrainian Embassy in London after working hours?
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Publication date: 12.11.2025
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Publication date: 12.11.2025
05.11.2025 11:08:34 In emergency situations such as the loss of identity documents, detention, serious accident, or threat to personal safety, Ukrainian citizens in the United Kingdom can contact the Embassy of Ukraine in London through its dedicated 24-hour emergency line. This number is published on the Embassy’s official website and operates outside normal consular hours exclusively for urgent consular matters. The duty consular officer can provide immediate guidance, verify identity details, liaise with UK police or immigration authorities, and coordinate temporary travel documentation if required. It is important to note that this hotline cannot be used for general inquiries or appointment scheduling. Citizens should also inform relatives or friends in Ukraine, as the Embassy may contact the Ministry of Foreign Affairs to provide consular protection or assistance depending on the nature of the case.
05.11.2025 11:11:08 If a Ukrainian national encounters an emergency after working hours—such as arrest, loss of a passport, hospitalization, or involvement in an accident—they should immediately contact the Embassy of Ukraine in London via the emergency phone number designated for urgent situations. The hotline is available 24/7 and connects callers directly to the duty consular officer, who provides immediate assistance and coordination with local authorities. The officer can issue preliminary advice, confirm the person’s identity, and initiate procedures for a temporary travel document or legal representation if necessary. The emergency contact information, including phone numbers and email, is available on the Embassy’s official website and should be used only for real emergencies. For non-urgent matters, applicants must contact the Embassy during regular working hours.
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